At Planet Ball, we gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulations and law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why, and when we collect and process your personal data.
Planet Ball’s registered office is at . Our designated Data Protection Officer for the organisation is Alan Smith, and we can be contacted by email: GDPR@Planetball.com.
Information That We Collect
Planet Ball processes your personal information to meet our legal, statutory, and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than specified in this notice.
The personal data we may collect from you to provide our services includes:
- Name
- Date of Birth
- Address
- Telephone Number
- Credit Card Details
- ID documentation
- Comments, product reviews, and responses on surveys you complete
- Preferences or details to help us suggest packages of interest to you
- IP Address
- Device information
- Website / Browsing History, including location data
- In some cases, we may collect special category data, such as details of medical conditions, nationality, racial, or ethnic origin.
We collect information in the following ways:
- Purchasing products or services, or redeeming vouchers via our website, phone, or office
- Registering for a My Account
- Signing up to receive e-receipts
- Subscribing to our newsletters
- Submitting reviews or completing surveys
- Engaging with us via social media
- Entering competitions, prize draws, or promotions
- Contacting us for order queries, complaints, or website issues via web chat, phone, email, or post
- Completing forms, such as for transactions
- Browsing the website
Personal Information from other parties:
Planet Ball works with third parties to provide services on your behalf. These companies may collect personal information directly from you to organise services or for their own marketing and tracking purposes.
If they collect your personal information, they act as Data Controllers in their own right, separately from Planet Ball. Their use of your personal information will be subject to their own privacy policies.
How We Use Your Personal Data
Planet Ball takes your privacy seriously and will never disclose, share, or sell your data without your consent, unless required by law. We only retain your data for as long as necessary for the purposes specified in this notice. If you have consented to receive promotional offers and marketing, you are free to withdraw consent at any time. The purposes and reasons for processing your personal data include:
- Performing a contract, providing a service, and ensuring orders are delivered to your preferred address.
- Fulfilling legal obligations for business accounting and tax purposes.
- Sending offers, promotions, and news if you are signed up for our marketing newsletters.
- Monitoring and improving our services.
- Recording any incidents or accidents as part of the services we provide.
- Providing customer feedback or surveys in relation to your experiences.
Your Rights
You have the right to access any personal information that Planet Ball processes about you and to request information about:
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data
- The source of the data, if we didn’t collect it directly from you
If you believe that we hold incomplete or inaccurate data about you, you have the right to ask us to correct or complete the information. You also have the right to request the erasure of your personal data or restrict its processing, object to direct marketing, or be informed about any automated decision-making we use.
If we receive a request to exercise any of these rights, we may ask you to verify your identity before acting on the request to ensure your data is secure.
Sharing and Disclosing Your Personal Information
We do not share or disclose your personal information without your consent, except for purposes specified in this notice or when legally required. In order to provide services, we may share data with the following:
- Event Venues: To fulfil contractual agreements, insurance, and health and safety purposes.
- Hotels: To provide the package you purchased.
- Service Providers: Companies that process payments and deliveries on our behalf.
- Professional Services: For accountancy, tax purposes, or professional advice.
- IT Providers/Website Hosts: To help run our business.
- Marketing Agencies: To advertise products to you.
We ensure that any processors acting on our behalf comply with this privacy notice, data protection laws, and confidentiality and security measures. We only provide the necessary information to fulfil our services, and if we stop using a third party, they are required to remove or anonymise your information.
We do not sell your personal data to any third party.
Safeguarding Measures
Planet Ball takes every reasonable measure and precaution to protect your personal data. We work hard to protect your information from unauthorised access, alteration, disclosure, or destruction with several layers of security in place.
Our website uses encryption technology like Secure Sockets Layer (SSL) to protect your personal information during data transport. Our Customer Care & Office also operate over a private, secure network. However, please note that email is not encrypted and is not a secure means of transmitting credit card information.
Consequences of Not Providing Your Data
You are not obligated to provide your personal information to Planet Ball, but without it, we may not be able to offer some or all of our services.
How Long We Keep Your Data
Planet Ball retains your personal data for as long as necessary to provide services to you. We are required under tax laws to keep personal data for six years, along with accounting records for six years after the financial year ends.
Special Categories Data
In some instances, Planet Ball may need to request sensitive personal information from you under our contractual agreements. We only request the information necessary for the specified purpose.
Lodging a Complaint
Planet Ball processes your personal information in compliance with this privacy notice and relevant data protection laws. If you wish to raise a complaint regarding the processing of your data or are unsatisfied with how we’ve handled your information, you have the right to lodge a complaint with the supervisory authority.
Data Protection Commissioner, Canal House, Station Road, Portarlington, Co. Laois, Ireland R32 AP23
+353 (0) 57 8684800
info@dataprotection.ie
Changes to Our Privacy Notice
Planet Ball may update this notice from time to time. All changes will be posted here. We advise you to check back regularly to review the most current version.
This Statement was last updated on 24th October 2024.